Consolidated Communications Outage Map (2024)

Consolidated Communications Outage Map (1)

The map below depicts the most recent cities in the United States where Consolidated Communications users have reported problems and outages. If you are experiencing problems with Consolidated Communications, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Consolidated Communications users affected:

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Consolidated Communications Outage Map (9)

Consolidated Communications is a broadband and business communications provider in the US. It provides data, internet, voice, managed and hosted, cloud and IT services to business customers and internet, TV, phone and home security services to residential customers.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

LocationReports
Houston, TX209
Sacramento, CA30
New Orleans, LA28
Dallas, TX27
Boston, MA25
Detroit, MI18
Katy, TX16
Chicago, IL15
Brooklyn, NY14
Hutto, TX12
New York City, NY11
Conroe, TX11
Providence, RI11
Raleigh, NC10
Lufkin, TX8
Montgomery, TX7
Elk Grove, CA7
Cambridge, MA7
Oakland, CA7
Manchester, NH6
Atlanta, GA6
Orlando, FL6
Nashua, NH6
The Bronx, NY6
Minneapolis, MN6
Hammond, LA6
San Jose, CA5
Ocala, FL5
Dorchester, MA5
Steuben, ME5

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

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Consolidated Communications Issues Reports

Latest outage, problems and issue reports in social media:

  • Consolidated Communications Outage Map (11)Lisa Hagemann (@lhagemann) reported

    @MyCCITweets seeing wicked slow download speed in Southern NH. Anything happening?

  • Consolidated Communications Outage Map (12)Jin Kang (@jinkang23) reported

    @MyCCITweets - I'm a gigabit fiber customer in Houston area. How can I get native IPv6 support?

  • Consolidated Communications Outage Map (13)Barry J (K1BJF) (@Barry_J) reported

    Well, another weekend without @MyCCITweets service. The earliest a service rep can come is Monday. Life in rural NH. Come on @elonmusk! I need my Dishy McFlatface!

  • Consolidated Communications Outage Map (14)Amy Crawford (@vtwolfhound) reported

    @mostokayestever @MyCCITweets Comcast would be a vast improvement, if we could get it. Rural internet is slow and frustrating.

  • Consolidated Communications Outage Map (15)David Kirby (@DavidKi09757714) reported

    @shrsally I just had a horrible experience with Consolidated Communications as well. They failed to call two days when they said they would to book an appt. Today was the second NO SHOW at my house. Did you ever get help from them Sarah?

  • Consolidated Communications Outage Map (16)Gary Lerude (@garylerude) reported fromNashua, New Hampshire

    @sidceaser @MyCCITweets Same problem here since Sunday morning. Person I spoke with this morning says server fan failed and caused multiple outages in Nashua. Being replaced today. I hope that’s true.

  • Consolidated Communications Outage Map (17)La Dame Blanche(Cindy) (@Witchhuntdiary) reported

    @MyCCITweets My days of living in a rural town w/o internet competition is over. My days of constant slow/no service daily is over. My repeated calls to Consolidated Communications are over. Being a "legacy" customer w/o avail to campaign pricing, high speeds, consistent serv 1/

  • Consolidated Communications Outage Map (18)Laurie Harper (@lharper65) reported

    @MyCCITweets are there server issues in Texas? Can’t get emails for past two hours, username/password suddenly not working to log into account, no one answering tech support call. Help please.

  • Consolidated Communications Outage Map (19)Barry J (K1BJF) (@Barry_J) reported

    Wow! Just one tweet and @MyCCITweets restored my internet. Twitter is more effective than a service call. @elonmusk , I still want my Dishy McFlatface. Please!?!

  • Consolidated Communications Outage Map (20)Abigail Elise (@TheAbigailElise) reported

    Hey, @MyCCITweets my WiFi is not working again. Can you help? Thanks.

  • Consolidated Communications Outage Map (21)Apom88 (@Apom881) reported

    @MyCCITweets Why are you so terrible? You charge so much money did your mouse die spinning the internet wheel?

  • Consolidated Communications Outage Map (22)Amy Crawford (@vtwolfhound) reported

    My wish for today is that @MyCCITweets finally figures out how to restore my internet, which has been down since Monday. Pitter patter, let’s get at ‘er. I have work to do.

  • Consolidated Communications Outage Map (23)Joe Mester (@jmester13) reported

    @GovPhilScott Got a great use case for you in Milton, VT. Unable to get more than 25mbps with @MyCCITweets or get a local representative to call me. @comcast has provide us a quote of nearly 11k to get service to our area.

  • Consolidated Communications Outage Map (24)Gary Lerude (@garylerude) reported

    @sidceaser @MyCCITweets I’ve been using my cell service as a hot spot for low data rate needs. Don’t think that would work well for Zoom. Ran to Starbucks today to download some large files. Definitely feeling adrift.

  • Consolidated Communications Outage Map (25)Simeon mon’k (@apestien) reported

    @MyCCITweets why is your service constantly down or on the fritz yet you still charge full price seems like a bit of a scam to me and probably illegal

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Consolidated Communications Outage Map (2024)

FAQs

Is Consolidated Communications dropping TV service? ›

Crews installed new fiber optic cable along Pohl Road in 2021 for Consolidated Communications. As the company continues to build out its fiber network, it is ending its traditional linear TV service — pushing customers to online streaming alternatives.

How do I reset my Consolidated Communications router? ›

How do I reset or power cycle the High-Speed Internet modem or TV gateway?
  1. Close all running programs, and shut down your computer. ...
  2. Locate the High-Speed Internet modem or TV gateway and follow the power cord to the electrical outlet.
  3. Unplug the power adapter from the electrical outlet and wait for 10 seconds.

How do I return equipment to Consolidated Communications? ›

Upon cancellation of Service and unless your Service plan provides for a different period of return, the customer must return the leased Consolidated modem or wireless gateway within 10 business days to avoid additional charges for the Equipment, by using the return label included with the Equipment or the return label ...

Who was consolidated communication? ›

Consolidated Communications
Trade nameConsolidated Communications
IndustryTelecommunications
Founded1894, as the Mattoon Telephone Company in Mattoon, Illinois, U.S.
HeadquartersMattoon, Illinois , U.S.
Key peopleBob Udell (president & CEO)
11 more rows

Are people getting rid of cable TV? ›

With the rise of faster Internet speeds, more and more people are finding a new sense of independence by dropping their satellite/cable providers. It is the biggest trend sweeping the country and for a good reason. The cost of cable has steadily risen over the years, pushing more and more people to 'cut the cord. '

What is the new name for Consolidated communication? ›

FairPoint is now Consolidated Communications! We are excited to welcome you to Consolidated Communications (NASDAQ: CNSL). We are committed to making this transition seamless for you and we remain committed to provide reliable services at competitive prices, backed by our experience team.

Can I use my own router with consolidated communications? ›

Consolidated Communications customers may attach any device of their choice to the MODEM they select. These devices provided generally allow attachment of customer devices to Consolidated Communications High-Speed Internet service. Additional router equipment is not necessary for most users of the service.

How do I reset the network cable between my router and modem? ›

Unplug both devices, wait 30 seconds, and then plug in your modem and turn it on. Wait another 60 seconds, and then plug in the router.

What is the four digit PIN for Consolidated Communications? ›

Your customer PIN is a 4-digit number that was created when you initially signed up for Fidium service. You can find your 4-digit number on your first bill.

How do I reset my Consolidated cable box? ›

Locate the power cord at the back of the device. Simply unplug it to begin the reboot process. Wait at least 15 seconds, then plug it back in. Only use the reset button if directed by Fidium CCI Support.

Where is the Consolidated Communications headquarters located? ›

Who bought out Consolidated? ›

Consolidated Communications Holdings, Inc. - Consolidated Communications Announces Agreement to be Acquired by Searchlight Capital Partners and British Columbia Investment Management Corporation.

Is Consolidated Communications discontinuing TV service? ›

Telecommunications provider Consolidated Communications has informed municipal governments in Butler County that it will stop providing cable television service, effective March 26.

Is Consolidated Communication the same as AT&T? ›

Consolidated Communications is responsible for the installation, maintenance, billing and customer service relationship with customers who order service through AT&T — just as if the customer ordered directly through Consolidated Communications.

Why is cable TV declining? ›

Cable TV is declining as consumers increasingly turn to streaming services for the flexibility and convenience they offer.

Why is my TV losing channels? ›

If you are experiencing picture break up or missing channels, your problem might be a reception problem and not due to interference. Therefore, you may just need to manually re-tune your television, this can often solve a number of common problems.

Why is my TV signal cutting out? ›

Loose cables, incorrectly tuned televisions or set-top boxes and faulty aerials are the most common reasons for reception problems.

Are cable companies losing subscribers? ›

The largest pay TV providers, which account for 96% of the market, lost approximately 5 million subscribers in 2023, compared with 2022's loss of 4.6 million subscribers.

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