Get the Designs You Love in 3 Easy Steps
1.
Buy Online
Select Pick Up at Your
Favorite Store in Checkout*
2.
Get Notified
When It’s Time to Head to the Store
We'll Send an Email
3.
Pickup
Choose from In-Store or
Curbside at Select Stores
Curbside Pickup Available
*Select Stores
How It Works
Buy Online
Select Pick Up at Checkout
Head to the Store
After You Recieve the Order Ready Email
Call on Arrival
To Let Us Know You’re Here
Show Valid Photo ID
and Pop Your Trunk or Open the Rear Door for Delivery
Frequently Asked Questions (FAQs)
How do I place a Buy Online, pickup In Store Order using Curbside Pickup?
Find an item and select metal, color, size and quantity (if applicable). Select Find Store on the item’s page to check availability near you. Your set store will be the default store for pick up. You can also select Change Store to browse nearby store pickup locations or enter a city, state or ZIP to search for additional stores. In your Cart, select Pick Up as your delivery method. Proceed to secure checkout and submit your order. Wait until you receive a pickup notification email before you go to the store to pickup your item. If available at your selected store Curbside Pickup location details will be included in your Order is Ready for Pickup email.
How Does Pickup Work?
Park in the designated curbside pickup location or close to the door and call the phone number in your order confirmation email upon arrival. We will ask you for your make, model and color of your vehicle and license plate number so we can find you easily when we come out.
Show a valid I.D. We want to make sure your order gets to you, so please make sure you have your valid, government-issued picture ID with the first and last names matching the name and billing address on the order. If someone else comes to pick up your curbside order, they must present a government-issued ID and a copy of the order confirmation. Have questions? Call your store to confirm.
Pop your trunk or have back seat door open. We’ll place your order and receipt in your trunk or back seat. We regret that we cannot open packaging or show you jewelry in the parking lot.
Please pick your order up within 7 days. If you have any questions, feel free to call ahead during our business hours.
Which Services are Eligible for Curbside Pickup?
We are unable to offer products with engraving for Curbside Pickup at this time.
Please note: Curbside Pickup services do not include soldering, cleaning, repairs, returns or exchanges.
Can I Send a Family Member or Friend to Pick Up My Curbside Order?
If someone else comes to pick up your curbside order, they must present a government-issued ID and a copy of the order confirmation. Thank you for understanding.
How Long Will You Hold My Order?
Your order will be held up to 7 days for pickup at which point your order will be cancelled. At this point no further action is required on your part. You will not be charged until your order has been picked up.
If an Item is Not Available at My Preferred Location, Can I Select Multiple Stores for the Same Order?
No, the process for checking to see if the inventory is available only checks one unique store. However, you can simply change the pickup store location to another store to see if all the items are available at that alternative location.
Can I Split the Items on My Order and Curbside the Ones That Are Available at My Preferred Store and Have the Remaining Items Shipped to My Home or a Gift Recipient?
No, we are unable to split shipments for store pickup and ship to single or multiple addresses at this time.
What If I Placed an Order for Order Online and pickup in Your Store After the Store Was Closed?
Your order will be packed and ready for pickup the next day the store is open for curbside. We will send you an email as soon as it is ready.
What Happens if There is a Problem With My Order?
If for some reason the store is unable to service your request, within 4 business hours you will receive an email from one of our Customer Service representatives informing you of the issue and how you would like to disposition your order.
How Do I Return My Purchase?
You may come in the store to make a return. It is not possible to conduct returns via Curbside Pickup.
How Do I Cancel My Purchase?
To cancel an order placed using Buy Online, Pick-Up in Store, contact our Customer Service Department for assistance at 1-800-283-1770 Monday through Friday from 8 a.m. to 8 p.m. (CT), Saturday 9 a.m. to 5 p.m. and Sunday 12 p.m. to 6 p.m.
